Project management
This section documents Daylight’s project management page.Learn about various project settings and how to edit science assertions. Who can access this page? Account type: all except trial accounts Viewer Editor Creator Admin View everything X X X X Copy project X X X X Change name/description X X X Rebuild project X X X Change language […]
Product Support and Service Level Agreement (SLA)
LAST UPDATED: December 2, 2020 Introduction This Support Policies document describes Luminoso Technologies’ support levels and priorities, response times, and service levels. Customer Support Type Included Services Support Channels Response Hours Support Fees Response Times Standard Support Initial onboarding training Email Web M-F, 9am-5pm US ET except major holidays Included As defined below […]
Product security information
Luminoso has implemented controls that are grounded in the ISO 27001 standard and are compliant with SOC 2 security and availability principles. Our API is only accessible through the use of Transport Layer Security (TLS), protecting our customer data in transit between our customers and our servers. Once customer data is on our servers, we […]
VMware: Install Luminoso Daylight On-site
Upload the virtual appliance This document assumes you have the most recent Luminoso on-site image(s) available in your environment. The upload process uses VMware’s vSphere product for transferring the image to vCenter. These instructions were developed using vCenter 6.7. If you’re using a different version of VCenter, your options may be slightly different. Create Data […]
AWS Installation
Background Luminoso provides virtual appliances to run Luminoso Daylight in clients’ data center. Follow these instructions to install the virtual appliance so you can configure and use the product. Launch a new instance from the AMI shared by Luminoso Luminoso offers several methods for delivering on-site images to clients. This document assumes you provided Luminoso […]
Configuring the Virtual Appliance
After installing the Luminoso Daylight On-site Virtual Appliance, connect to it via ssh using the username ‘admin’ and the associated password that Luminoso support provided. After you log in, a menu appears where you can configure various properties of the machine. The following steps configure the On-site Appliance to match your data center environment. For […]
Azure Installation
Create a VM Using the Azure CLI Step 1: Sign in the service principal for Luminoso using the <app_ID>, the <app_registration_password>, and the <Luminoso_tenant_ID> that your Luminoso CSM provided. Enter the commands like this: $ az account get-access-token Note: your access token is only valid for an hour. Step 2: For reference, your result will look […]