Daylight | Cloud | Aug 26, 2024
Update: Sentiment indicator on Document Viewer updated
Daylight | Cloud | July 23, 2024
Update: Data scraping: We have added new sources for the data scraping function:
Daylight | Cloud | July 1, 2024
Update: Only two product updates for this week, both with the Delete Documents feature: We added filtering to the Document Selection UI We also added a display at the top right showing how many documents are being viewed out of those selected with the filter and Concept search.
Daylight | Cloud | June 24, 2024
Update: Select All is now live for filters. When you add a new project, we have added default language, which will default to English.
Daylight | Cloud | June 17, 2024
Update: Fine tuning Outlier Feature – Hovering will give you additional information about that particular outlier. Fixed “include conceptual matches” so that the numbers are accurate according to the selection. Updated the login placeholder field to say “email address” instead of “username”. Added “Document Management” field with “Delete Document” option. This will allow you to […]
Daylight | Cloud | June 11, 2024
Update: Include Outliers in Display option now available in Sentiment. Please note: the number being displayed under Total Matches is the number of occurrences in those outlier documents (not the count across all documents). Tooltips will show up on the concept title and the colored bar to give additional information about the outliers.
Daylight | Cloud | May 28, 2024
Issue Fix: Bug fix: Notice functionality update (fix): Update: Data Stream update: Collocation Setting update: Export to PNG option update: Helios GenAI updates: Create Project update:
Daylight | Cloud | May 20, 2024
Issue Fix: Fixed an issue where if the concept definition included too many concepts, it would not save the list of selected concepts and the concept definition would fail. Release:
Daylight | Cloud | April 29, 2024
New features Data Streaming Functionality (Beta): How to use: Watch the 2-min How-To Use Video: Reporting Dashboard (Beta):
Product Support and Service Level Agreement (SLA)
LAST UPDATED: August , 2022 Introduction This Support Policies document describes Luminoso Technologies’ support levels and priorities, response times, and service levels. Customer Support Type Included Services Support Channels Response Hours Support Fees Response Times Standard Support Initial onboarding training Email Web M-F, 9am-5pm US ET except major holidays Included As defined below Support […]