Once you've created a new project and selected it from the Project Overview screen, you will see something like this:
New Topic Share of Voice Chart: This bar chart shows the share of voice for each of the topics that Compass has identified. The colors in the bar chart correspond to the colors in the individual topics below.
New Topic Overview: This part of the screen provides an overview of the new topics that have been identified. These topics automatically update and refresh. See the article on "New Topics" for more information.
Saved Topics Share of Voice Chart: This section of the screen will be blank when a new project is opened; it will only appear once at least one topic has been saved. This chart shows the history of the share of voice in 5-minute periods over the past 10 hours for each saved topic. Keep in mind that the percentages in this chart, and in the Saved Topics Overview panel below, will not total to 100% because they are cherry-picked portions of the conversation.
Saved Topics Overview: This section of the screen will be blank when a new project is opened; it will only appear once at least one topic has been saved. This part of the screen provides an overview of the topics that have been manually saved since the beginning of the project. The colors related to each saved topic correspond to the colors in the chart above.
An individual topic will look like this:
For new topics, the Share of Voice Percentage shows the volume of messages within that topic as a percentage of the total volume. The Number of Messages shows the total number of messages. A green or red arrow next to the number shows the trend over the past five minutes. You will also see a Topic Descriptor. This is a message that the software has identified as being representative of the messages within that topic. The topic descriptor can be edited.
There are additional actions you can take with both new and saved topics. See the articles "Overview: New Topics" and "Overview: Saved Topics" for more information.
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